Advance | The no-limits learning zone

FAQ

Frequently asked questions

General

Q. How can I change the font size?
A. After you have logged in, you will see a 'Preferences' link in the top right corner. Click on it and choose the font size you prefer.

Communication

Q. Do I have to be online to get in touch with my tutor?
A. At the moment, yes. When you are logged in you can contact your tutor via the 'Tutor messages' area, available as a link in the 'My Advance' menu on the left side of the screen.

Q. Can the system send messages to my e-mail?
A. Yes. When you receive a message in Advance, you will be notified via the e-mail address included in your profile. You can change this e-mail address by logging in and going to your profile via the link at the upper right corner of the screen.

Courses

Q. Do any of the courses offered here lead to a qualification?
A. The resources on the system can be used to prepare for national qualications. For example, GoLearn maths can help you prepare for a national maths qualification at Level 1 or Level 2.

Minimum system requirements

Connection speed

  • Broadband connection recommended

Browser

  • IE8 and above
  • Firefox – latest version
  • Google Chrome – latest version
  • Safari – not fully supported

OS

  • Windows Vista SP2 or later

Screen resolution

  • 1024 x 768 or higher

Other requirements

  • Adobe Acrobat Reader 10
  • Adobe Flash Player – latest version
  • JavaScript enabled
  • Pop-up blocking level – low
  • Soundcard, plus either speakers or headphones